Terms and Conditions

Returns

At Asfour Crystal, we are committed to our customer satisfaction. For All products on our website, if you don't like it, you may return it within 14 days for a refund (in new, uninstalled condition and original packaging).
To request a return, contact us directly via email or customer service number and send us a copy of the invoice to arrange for return. Your refund credit will be issued after the item has been returned and inspected. The cost of the delivery / return shipping will be deducted from the credit amount.

EXCEPTIONS - We cannot accept returns of:

  • Products that have been clearly identified as non-returnable on the Product Details Page
  • Products that have been installed or assembled
  • Products that are not in the original condition and packaging
  • Products with unwrapped crystals
  • Products that are Made-to-Order, Custom or Special Order to your specifications
  • Light Bulbs
  • Large quantities of the same product (5 or more)

Before ordering large quantities or special order or custom products we encourage you to ask for as much information as you need - including drawings, finish samples etc.

Payment

Does the price include VAT?

All prices are inclusive of all taxes and no extra payments, fees, taxes will be charged

What are the payment methods

  • Cash upon delivery
  • Credit/debit cards

Do you have a minimum order policy?
No there are no minimum order required, you can easily and freely shop whatever come to your mind

Delivery charges?
Delivery charges differ according to the drop off location

Installation fees for chandeliers?
Installation fees for chandeliers differ according to the size and number of chandeliers needed as well as the preparation of the site, installation of lighting products In Upper Egypt governorates costs 5% of the bill value with a minimum of 500 Egp.

Are bulbs included in the lighting units?
No, all lighting units does not contain any bulbs, however Asfour Crystal provides a wide range of lighting bulbs that will match your needs

 

 

Warranty policy

Asfour Crystal, proudly stands behind the products we sell. For lighting units a minimum of Three -Years and up to 10 Years according to the product type, Warranty states that we will repair or, at our option, replace at no charge, your purchase if you discover any defect in materials or workmanship.

This warranty does not cover defects, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer. Light bulbs included with product are not covered by this warranty. To obtain service for an item under warranty, please bring the product, your original invoice and the warranty certificate to Asfour Crystal, or contact our hotline 16218.

 

Branches in Cairo and Giza
Cairo Asfour Crystal Branches in Cairo
Baron Mall

Address: Ring Rd., Baron City, El Katameya, Cairo Inside Baron Mall, Ground Floor, Shop 2

Phone: 16218 - 01050860024

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City Center Almaza Mall

Address: El Nasr Rd., Intersection Of Cairo Suez Rd., Almaza, Heliopolis, Cairo Inside City Centre Almaza, Gate 10, 2nd Floor

Phone: 16218 - 01050860025

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Cairo Festival City Mall (CFC)

Address: Ring Rd, Cairo Festival City, New Cairo, Cairo Inside Cairo Festival City Mall, Ground Floor

Phone: 16218 - 01050860026

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City Stars Mall

Address: Omar Ibn El Khattab St., Nasr city, Cairo Inside Citystars, Phase 2, Gate 6, Ground Floor, Shop 25

Phone: 16218 - 01050860026

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Fifth Settlement

Address: Unit NO. 224 behind Dusit Hotel

Phone: 16218 - 01090155592

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Nasr City

Address: 19 Abou Dawoud El Zahery St., 6th Zone, Nasr City, Cairo In Front Of Child Garden

Phone: 16218 - 01004776735

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Khan El-Khalily (Gifts Only)

Address: Khan El-Khalily

Phone: 16218 - 02225901573

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Madinty

Address: Talaat Mostafa Rd., Madinty, Cairo Main Gate, Open Air Mall

Phone: 16218 - 01050860029

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Maadi City Centre (Gifts Only)

Address: Ring Rd., El Mearag City, Zahraa El Maadi, Ground Floor, Gate 2, Front Starbucks Coffee

Phone: 16218 - 01020154939

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Egypt International Exhibition Center - EIEC

Address: El Moushir Tantawy Spine, 5th Compound, New Cairo, Cairo

Phone: 16218 - 01030048083

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Branches in Cairo and Giza
Giza
Mall of Arabia Gate 13 (SILVER ONLY)

Address: Mall of Arabia, Gate 13

Phone: 01149456011

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Mall of Egypt

Address: El Wahat Rd., 6th of October, Giza
Inside Mall Of Egypt, Gate C2, 2nd Floor, Shop 2075
Tel: 16218 - 01050860028
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Dolphin Mall

Address: Intersection Of 26th Of July Spine, 6th of October, Giza
Inside Dolphin Mall
Tel: 16218 - 01050860023
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Square Mall

Address: 8 Building Chillout Gas Station, El Sheikh Zayed, 6th of October, Square Mall
Tel: 16218 - 01014184000
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Al-Mohandeseen

Address: 112 Mohy El Din Abou El Ezz St., Mohandeseen, Giza
In Front Of Shooting Club, Gate 4
Tel: 16218 - 02233375798
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Mall Of Arabia

Address: Juhaina Sq, 6th of October, Giza
Inside Mall Of Arabia, Gate 1
Tel: 16218 - 0105086003
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Branches in Cairo and Giza
Al Qalyubia Asfour Crystal Branches in Al Qalyubia
Shoubra Al Kheima

Address: 5 Crystal Asfour St., Off 15th Of May St., Industrial Zone, Shoubra el khaymah, Kaliobeya Beside Shoubra El Khaymah Metro Station

Phone: 16218 - 01050860020

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Golf City Mall

Address: Misr Ismaileya Desert Rd., Golf City, Obour city, Kaliobeya Inside Golf City Mall

Phone: 16218 - 01050860021

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Branches in Cairo and Giza
El-Gharbia (El-Mahalla El-Kubra) Asfour Crystal Branches in El-Gharbia (El-Mahalla El-Kubra)
El-Mahalla El-Kubra

Address: 13 Abd Elrahman Eid Street, from Shokry Elkoatly, El-Mahalla El-Kubra, El-Gharbia

Phone: 16218 - 01000004916

Branches in Cairo and Giza
El-Gharbia (Tanta) Asfour Crystal Branches in El-Gharbia (Tanta)
Tanta

Address: 37 Hasan Radwan Street, El-Gharbia (Tanta)

Phone: 16218 - 01000004916

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Branches in Cairo and Giza
Alexandria Asfour Crystal Branches in Alexandria
Sidi Gaber

Address: 256 Port Said Street, Sidi Gaber, Alexandria

Phone: 16218 - 01090155595

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Smouha

Address: 2 Engineering and Transport St, Smouha

Phone: 16218 - 01010614482

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Branches in Cairo and Giza
Al-Dakahliya (Al-Mansoura) Asfour Crystal Branches in Al-Dakahliya (Al-Mansoura)
Talkha 1

Address: 33 Salah Salem Street, Talkha, Al-Dakahliya (Al-Mansoura)

Phone: 16218 - 01222258557

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Asfour Crystal Branches in Al-Dakahliya (Al-Mansoura)
Talkha 2

Address: Elbahr Street, Talkha, Al-Dakahliya (Al-Mansoura)

Phone: 16218 - 01222258557

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Branches in Cairo and Giza
Damietta Asfour Crystal Branches in Damietta
Damietta

Address: 44 Salah Salem Street, Damietta

Phone: 16218 - 01030910034

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Branches in Cairo and Giza
Port Said Asfour Crystal Branches in Port Said
Port Said

Address: 23rd Of July St, El Shark District, Green Plaza Tower, In Front Of Saleh Selim Mosque, Port Said

Phone: 16218 - 01201300503

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Branches in Cairo and Giza
El-Beheira (Damanhour) Asfour Crystal Branches in Damanhour, El-Beheira
Damanhour, El-Beheira

Address: Abe Elsalam Elshazly street, Elamira Tower, Damanhour, El-Beheira

Phone: 16218 - 453165501

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Branches in Cairo and Giza
Kafr El-Sheikh Asfour Crystal Branches in Kafr El-Sheikh
Kafr El-Sheikh

City: Kafr El-Sheikh

Address: 2 Abd Elsalam Aref Street

Phone: 16218 - 473237000

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Branches in Cairo and Giza
Sohag Branch Details - Sohag

Branch Details - Sohag

Branch Description

  • Address: 125 Asyut Street, Sohag
  • Telephone: 16218 - 01008846821

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