- Brand : Asfour
- Type : Corporate
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Q : I Received A Defective/damaged Product, Can I Get A Refund ?
A : The Product Return Period Is Within 14 Days, The Product Must Be In The Same Condition That It Was Received, The Packaging And Box As Received, The Product Will Be Examined Upon Receipt To Ensure That There Is No Defect Or Damage Caused By The Customer’s Misuse, Then We Go To One Of The Following Choices : 1- Replacing The Product With Another Product Without Defects.
2- Fully Refund The Items Value.
Note : The Procedures For Replacement Or Return And Refund May Take 15-30 Days From The Date Of Submitting The Application.
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Q : I Received A Wrong Product, How Can I Return It ?
A : A Photo Of The Product And The Product Code "Shown On The Box" Are Required, Make Sure That The Product Is In The Same Condition That It Was Received, And That The Packaging And Box For The Product Are Intact, Once We Receive The Returned Product, It Will Be Replaced With The Correct Product, In Case It Is Not Possible To Provide It, You Have The Right To Order Another Product With Same Value Or Request A Refund.
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Q : I Have Changed My Mind; Can I Return What I Purchased ? A : If The Product Is Not Received, The Order Will Be Cancelled As Soon As You Contact, If The Order Is Prepaid There Will Be 2% Deducted From The Amount As Payment Gateway Fees. A : If You Received The Product , The Return Process Requires The Following: 1- You Have 14 Days Of Purchase Return Perioud. 2- The Products Have Never Been Opened (Closed / Sealed). 3- The Product Should Not Be Clearance Or Outlet Item. 4- Any Consumable Or Personal Use Products Cannot Be Returned Like (Pens / Accessories, Etc) 5- Some Expenses That Will Incur, Which Include Return Expenses And Payment Gateway Fees. 6- In The Case Of Returning And Dismantling Lighting Products, You Shall Bear 5% Of The Order Cost, With A Minimum Cost Of 500 Pounds. |
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Q : Can I Make An Appointment With The Shipping Company To Return A Product ? At This Time, You Will Not Be Able To Contact The Shipping Company Directly. But Once The Shipping Agent Contacts You To Receive The Product, You Can Provide Him With His Preferred Time. |
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Q : Can I return my product after 14 days ? A : Unfortunately After 14 Days Have Passed And There Are No Manufacturing Defects In The Product, A Return Cannot Be Made. For Further Assistance Call The Hotline 16218. |
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Q : How Can I Get My Refund If The Payment Method Is Credit Card ? |
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Q : How Can I Get My Refund If The Payment Method Is Cash On Delivery ? A : If You Paid Cash On Delivery, The Money Is Refunded To The Your Bank Account, And The Following Data Is Required In Order For The Transfer To Take Place: 1- The Name Of The Quadruple Account Holder. 2- The Name Of The Bank. 3- The Name Of The Branch To Which The Transfer Will Be Made. 4- Account Number. 5- The Iban Number Of The Account. * The Refund May Take Up To A Month To Appear In The Customer's Account. |
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Q : I Lost The Original Box In Which I Received The Product, How Can I Return It ? |
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Q : Who Pays The Shipping Fees When Returning The Product ? Returning Product Is Free Of Charge Within 14 Days For Products That Are Defective Or Non-conforming To Specifications From The Date Of Delivery, As We Take Care Of All Shipping Fees. If The Return Is Based On The Customer’s Desire And Not Because Of A Defect In The Product, The Customer Will Bear The Shipping Costs, Which Are As Follows: 1- If The Order Is Free Shipping, And The Remainder Of The Total Order After The Return Is Less Than The Free Shipping Limit, The Customer Shall Bear 60 Pounds Shipping Charges, 60 Pounds Return Charges Inside Cairo, 70 Shipping Charges, And 70 Returns Outside Greater Cairo As A Minimum. 2- If The Remainder Of The Order After Making The Return Is More Than The Free Shipping Limit, The Customer Will Bear The Return Costs Only, Which Are 60 Pounds Inside Greater Cairo And 70 Pounds Outside Cairo As A Minimum. |
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Q : In The Event That The Customer Wants To Open The Shipment Before Receiving And Paying A : If You Wish To Open The Shipment, You Will Be Answered That It Is Not Allowed To Open The Shipment Before Receiving And Paying. If You Concerned About A Defect In The Products Or A Discrepancy, You Can Take A Video Of The Packaging And During The Opening Of The Shipment. In The Event Of A Defect Or Discrepancy, The Video Will Be Requested For Examination, And The Product Will Be Exchanged Or Retrieved. |
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Q : In Case Of Damage To The Packaging Of A Shipment Upon Receipt A : You Can Take A Picture Of The Packaging And Provide Us With It, And Refuse To Receive The Shipment |
Warranty For Asfour Lighting Products :
Gold Plated Items : 10 Years,
Non-gold Plated Items : 5 Years
Warranty For Tiara Lighting Products :3 Years
Warranty For Tiara Lighting Products :3 Years
